Terms and Conditions
Terms and Conditions
Welcome to Berber Handcrafts!
Thank you for being part of our community. These Terms and Conditions create a clear and fair framework for our relationship. By accessing our website and purchasing our products, you agree to these terms. Our goal is to ensure a transparent and wonderful experience for you.
1. About Us: Our Unique Story
We are an Italian-based company with a deep passion for Moroccan heritage. Our mission is to build a bridge between the talented artisans we work with on the ground in Morocco and art lovers like you around the world. This unique structure allows us to bring you authentic, handmade goods while operating under the clear consumer protection standards of Europe.
2. Our Products: The Beauty of Handmade
Each item at Berber Handcrafts is handmade with love. Due to this artisanal process, slight and beautiful variations in color, size, or pattern may occur. These are not defects but the hallmarks of a truly one-of-a-kind piece, adding to its unique charm and story.
3. Pricing, Duties & Taxes
We believe in simple, transparent pricing with no surprises.
- For our valued customers in the USA, UK, Europe, Canada, and Australia: We cover all import duties. The price you see is the price you pay at the border.
- US Sales Tax: For customers in the United States, any applicable state sales tax will be clearly and automatically calculated at the final checkout step by our Shopify system, as required by law.
4. Orders & Shipping
We process all orders within 1-2 business days. For complete and detailed information on shipping times, carriers, and procedures, please refer to our full Shipping Policy .
5. Our "Shop with Confidence" Return Policy
Your satisfaction is our top priority. We proudly offer a FREE 30-day return policy for our customers in the United States.
- Items must be returned in their original, unused condition.
- We cover the full cost of return shipping for all US returns.
- Please note that custom-made items are final sale and cannot be returned.
For complete details and step-by-step instructions, please review our official Refund Policy.
6. Intellectual Property
All content on this website, including our images, text, graphics, and logo, is the exclusive property of Berber Handcrafts and is protected by international copyright laws. Unauthorized use or reproduction is strictly prohibited.
7. Privacy & Data Protection
We are deeply committed to protecting your privacy. Your personal information is handled with the utmost care, in accordance with our Privacy Policy and in full compliance with the high standards of the General Data Protection Regulation (GDPR).
8. Limitation of Liability
Berber Handcrafts shall not be liable for any indirect or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of our products. Our liability is limited strictly to the purchase price of the product.
9. Governing Law
We always aim to resolve any issues with fairness and open communication. For legal purposes, these Terms and Conditions are governed by and interpreted in accordance with the laws of Italy.
10. Contact Us
If you have any questions about these terms, please don't hesitate to reach out. We are here to help.