Refund Policy

Our "Shop with Confidence" Guarantee: Easy & Free 30-Day Returns ❤️

We are passionate about our handcrafted pieces and are confident you'll love them too. However, we understand that sometimes a piece just isn't right for your space. That's why we've made our return process simple, convenient, and completely free for our customers in the United States.

Our Promise to You:

  • ✅ 30-Day Return Window: You have a full 30 days from the date you receive your item to decide if it's perfect for you.
  • ✅ Absolutely Free Returns: If you're not 100% satisfied, we will cover the full cost of the return shipping. We'll email you a prepaid shipping label. Simply print it, attach it to the box, and drop it off. The cost is on us.
  • ✅ Fast & Easy Process: No complicated forms, no international shipping hassles. Just a simple, straightforward process.

How to Start Your Free Return (3 Simple Steps):

  1. Contact Us: Simply email us at contact@berberhandcrafts.com within 30 days of receiving your order. Please include your order number to help us locate your purchase quickly.
  2. Receive Your Prepaid Label: We’ll reply promptly with your prepaid US return shipping label and clear, simple instructions on how to package your item.
  3. Ship It Back: Please pack the item carefully in its original, unused, and undamaged condition. Ship it back to our US return center within 15 days of receiving your label.

Inspection & Refund Processing:

  • Once your return arrives at our facility, our team will carefully inspect it to ensure it is in its original condition.
  • After a successful inspection, your full refund will be issued to your original payment method within 3-5 business days.
  • Please note, it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.

Important Exceptions:

  • Custom-Made Rugs: Please understand that rugs made to your specific custom order (size, color, or design) are crafted uniquely for you. Therefore, these items are considered final sale and are not eligible for return.
  • Item Condition: We can only accept returns for items that are in their original, unused state. Items that have been used, damaged, or modified by the customer cannot be refunded.

Our ultimate goal is to make your shopping experience as wonderful as the pieces we create. If you have any questions at all, please don't hesitate to reach out. contact@berberhandcrafts.com

Thank you for trusting Berber Handcrafts!