Refund Policy

🔄 Return & Refund Policy
At Berber Handcraft, we are committed to customer satisfaction and aim to provide a smooth and secure shopping experience. You may return a product under the following conditions:

📩 Submitting a Return Request
All return requests must be submitted via email to contact@berberhandcrafts.com.

Requests must be submitted within five (5) days from the delivery date.

No return requests will be accepted after this period.

📦 Return Conditions
The item must be returned in its original condition, unused and undamaged by the customer.

It must be securely repacked in the same way it was received, to avoid damage during transit.

If the item is defective or damaged upon delivery, Berber Handcraft will cover the full return shipping cost.

For all other return reasons (e.g., change of mind, wrong item ordered), the customer will bear the return shipping costs.

Return shipments must be door-to-door; any returns held in Moroccan customs due to unpaid taxes will not be considered returned.

🕒 Return Timeline
Once your return request is approved, you must ship the product back within 15 days of delivery.

If the item is not shipped within this timeframe, the request will be canceled.

✅ Inspection & Refund
All returned items will be carefully inspected upon arrival.

If the item is in acceptable condition, a refund will be issued to the original payment method.

Refunds are processed within 2 business days of receiving the item. Depending on your credit card provider, funds may take 5 to 10 business days to appear in your account.

❌ Non-Returnable Situations
Items that are used, damaged, or modified in any way.

Custom or made-to-order products.

Orders that are refused or undeliverable after multiple delivery attempts. In such cases, no refund will be issued, even if the package is returned to us.

Uncoordinated returns will not be accepted or processed.

ℹ️ Additional Information
We take photos of all products before shipping. In case of complaints or visible damage, we recommend capturing an optional video while unboxing as proof.

All return claims are subject to review by our dedicated team. Their decision to approve or reject the return is final.

We will remain in contact with you throughout the process, especially in case of delays or issues.

📧 For any questions, feel free to contact us at: contact@berberhandcrafts.com
💬 Thank you for shopping with us — your satisfaction means the world to us!